Patient Experience

Likelihood of Recommending Yale New Haven Children’s Hospital

94% of our 9,000 families rate their likelihood of recommending Yale New Haven Children’s Hospital as good or very good. (10/1/2023-9/30/2024)

At Yale New Haven Children’s Hospital, we are committed to providing the best possible care for your child. After your visit or stay, you will receive a survey asking you to rate various aspects of your experience. In this survey, you might be asked to rate different things, like how friendly the nurses were or how clean the hospital was. You could give a rating from 1 to 5, where 1 means “very poor” and 5 means “very good.”

Yale New Haven Children’s Hospital evaluates our “top box” score. This score reflects the percentage of families who give the highest possible rating on survey questions. For instance, if you rate the likelihood of recommending our hospitals on scale from very bad (1) to very good (5), the top box score represents the percentage of families who rate it very good (5).