We try to listen and honor patient and family perspectives, choices and backgrounds. We try to identify strengths in every patient and family. We try to be flexible with our policies and procedures by tailoring care to the needs, beliefs, and religious and cultural values of each person. Patient- and family-centered care requires mutual trust and respect.
We try to share complete, accurate, timely and unbiased information with patients and families. Information sharing builds trust and strengthens the partnership between patients, families and caregivers. Information helps patients and their families make choices and assume responsibility for their own care.
We partner with patients and families in the plan of care. We respect and value the understanding families bring to this partnership. We also try to involve patients and families when we create and evaluate hospital policies and procedures.
We offer patients and families choices about approaches to care and we support them in the level of decision-making and participation they choose.
We like to involve patients and family members in our Patient- and Family-Centered Care Program. One way is to volunteer to become a Patient and Family Advisor. Patient and Family Advisors help bring the patient and family perspective to our work at Yale New Haven Psychiatric Hospital. Our patient and family volunteers work with staff and other patients and families on a variety of projects and programs to help improve our service and the healthcare experience for everyone.
To learn more about becoming involved with the Patient- and Family-Advisor Program, please email the program or call 203-688-3299.
