Popular Locations
- Smilow Cancer Hospital
- Smilow Cancer Hospital Care Center - North Haven
- Smilow Cancer Hospital Care Center - Park Avenue Medical Center
Making sure your experience at Yale New Haven Hospital is as safe, comfortable and pleasant as possible is important to us. We've put many policies in place to help keep your surroundings quiet, secure and smoke-free—and ask patients, visitors and staff to be aware of and respect them at all times.
Although many buildings make up the YNHH campus, the four main inpatient buildings are accessible via the entrance and central Atrium located at 20 York Street:
We have taken many precautions to ensure our patients', visitors' and employee's safety in the event of fire. We have detailed emergency contingency and evacuation plans to deal with the possibility of fire. We also conduct fire drills regularly and train staff at all levels on the actions to take in case of a fire.
Here are a few things to keep in mind in the case of fire:
Latex balloons are not permitted in the hospital because many patients and staff are allergic to them. Mylar balloons are allowed.
Cell phones should not be used in certain areas of the hospital. Please observe and obey posted signs in areas where they are not allowed.
Public phones are available for use throughout the hospital, as well as TTY/TTD phone to the hearing-impaired or deaf. A staff member can help you find the closest one.
Incoming calls to patient rooms are prohibited between the hours of 10 pm - 7 am. During that time, people can reach you only by calling the main nurse's station number on your floor or unit. You may make outgoing calls at any time.
When making phone calls, please keep your voice low and ask others to do the same. If staff, visitors or other patients are speaking too loudly, ask a member of your patient care team to address the issue.
All of our major parking facilities are protected by security of Yale New Haven Hospital or The New Haven Parking Authority.
Parking escorts are available all day, every day to accompany you to any hospital parking garage or lot—call Protective Services at 203-688-2500.
We're always working to make Yale New Haven Hospital a quieter, more comforting and healing place for patients. For instance, our nurses carry hospital-issued cell phones so we can limit the use of intercoms. We are also making improvements to reduce the noise of utility carts.
Here are a few things you can do to help, too:
Yale New Haven Hospital is a tobacco-free hospital. Smoking or other tobacco use is not allowed in hospital buildings, property, sidewalks or garages.
If you use tobacco products and would like medical assistance to stop, please speak with a physician or nurse. Other resources include the CT Quitline, a telephone help line offered free of charge by the Connecticut Department of Health that provides cessation counseling, quitting information and support; and smokefree.gov, provided by the Tobacco Control Research Branch of the National Cancer Institute.