Checking In (Admissions)

There are several Admitting locations at Yale New Haven Hospital. Where you need to go and who you'll meet along the way depends on why you are coming to the hospital. You should receive a call the day before your scheduled surgery or procedure to tell you what time to arrive and to give you admission and check-in instructions.

Who You'll Meet

Our admitting staff provides patients with a variety of services. You can easily identify admitting staff by their navy blue suits and white shirts or blouses.

• Admitting associates are often the first people patients meet at the hospital. They perform a wide range of customer service duties, including reception, escorting patients, scheduling and bed assignment.
• Patient account representatives are responsible for coordinating all aspects of the admission process, beginning as soon as your doctor schedules Admitting staff.
• Agency coordinators help patients and their families apply for Medicaid assistance. This includes helping to complete applications, provide required documentation and advise patients of self-pay options.

If you are a coming to the hospital for a scheduled surgery or procedure, an admitting associate will greet you at the appropriate Admitting Office and direct you to the Operating Room reception area on the third floor of the East Pavilion.