YNHHS to launch new safety event reporting and management platform

On Dec. 5, Yale New Haven Health is scheduled to launch a new patient and employee safety event reporting and management platform. The “SAFER” (Situational Awareness for Feedback and Event Review) platform will replace RL Datix. 

The new system integrates patient safety with patient experience, workforce safety, peer review and risk management on a platform that is easier to use and reduces the burden on frontline teams for initial reporting. 

Key features and advantages of SAFER include: 

• Streamlined incident reporting and analysis with a user-friendly interface
• Real-time alerts
• Action plans and performance dashboards
• Enhanced analytics
• Reporting capabilities that will help proactively identify trends and areas for improvement
• Improved integration with existing hospital systems for more seamless data sharing within and across sites
• Anonymous reporting options to encourage transparency
• Improved methods for interventions and follow-up feedback to those who report events.  

“Our goal is to create a culture where all of our employees and medical staff across every care setting in the enterprise feel comfortable and encouraged to report safety events, near-misses, Great Catches and other incidents,” said Christian Pettker, MD, chief patient safety officer, YNHHS. 

Steps for submitting a SAFER report: 

1. Open an intranet browser and select Report Safety Event from the top menu to log into SAFER. 
2. On the landing page dashboard, you will see an access pane with green tiles. Click the green button for the type of event you wish to report. The Add New Entry pane will appear.
3. Click the Locations button in the Add New Entry pane and use the Location Picker to select the location where the event occurred. You can also navigate to the location in the list by typing the location name into the filter box.
4. Once you have selected a location, the Initial Report screen will appear. Complete the information and click the green Submit button to complete the event report. Reports that are complete and submitted are assigned Open status.

Training on the SAFER platform has been assigned via the Infor Learning Management System (LMS). Leaders can also participate in live and recorded training. For more information about using SAFER, including a software overview and demonstration, visit the employee intranet. 

“Together, we can harness this new platform to make care safer for our patients. Thank you for your dedication to our mission of providing exceptional care,” said Deborah Rhodes, MD, enterprise chief quality officer, Yale Medicine and Northeast Medical Group; and vice president, Quality and Care Signature, YNHHS.